Service

Return Policy
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Shipment time/Acceptance attention
Return Policy
Returns must be made within 7 days after received orders. We will offer 100% refund only if products which are defected, or sent by mistake. Such as quality issues, color.style/model error.(Perceived color difference due to the display setting of your computer monitor are not grounds for a refund.)
All returned items must be in brand-new condition, unused and with original tags and packaging. Requests to return items due to quality issues, color/style/model error must be accompanied by photos or other evidence that clearly shows the problem .We reserve the right to charge a handling fee on all items returned for other reasons.
Items should be shipped with a return/exchange tag attached with the following information:
(1) Your Order Number
(2) Product Code/Product Name
(3) Details of the reason for your return
- Cancellation Policy
- Many orders can be cancelled at no charge up until shipment. When your order ships, you’ll receive an email entitled "Shipment Notification for order#XXXXXXX." Orders that have already shipped cannot be cancelled and will be treated as returns.
Contact us
Person:Taylor
Sype:Bagtreeok
Tel(Whatsapp) :0086 13112279528
Phone: +86-020-86271838 Fax : +86-020-86279709
Email : customer-service@bagtreeok.com; Leahu@bagtreeok.com
Address:Floor3, Chuangyiyuan blockE, West Yuncheng road, Baiyun District, Gz
Shipment time/Acceptance attention
The processing time to prepare your item(s) to ship from our warehouse it takes 2-4 days.
- Shippment time:
- 1. We ship worldwide,offer standard EMS express service /Post and expedited express service including DHL/UPS/FEDEX/TNT and 100% door to door shipment.
2.With EMS ,DHLservice It takes about 4-7 business days to ship to major countries like USA,Canada,Western Europe,Australia and so on,however,the delivery time is not guaranteed because transit time is highly depended and provided by Postal Service ( except weekends and holidays).
3. We will ship order via China post airmail ,Expect delivery time 15--20 days.
4. We will send out items within 24 hours and give you the tracking numbers.
- Notice:
- 1.Business days are nomal weekdays.Saturdays,Sunday and major holidays do not count as business days
2.Order may delayed due to strict ,weather issue or slow posatal service from your country.