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FAQ (En Espanol)

bagtreeok.com is the leading source for acquiring surplus assets in bulk lots.Buying in our site is easy just follow a few simple steps as pictured here.please see below to find answers to some of the most frequently asked questions.

1. Introduction
 
2. Registration
 
3. Finding Handbags
 
4. Order
 
5. Payment
 
6. Shipping
 
7. After Receiving Merchandise
 
8. Submitting a Dispute
 
9. Account Management
 
10. Other Questions

1. Introduction

what can I find in bagtreeok.com?

In our online wholesale website, bagtreeok.com, we offer a wide variety of bulk wholesale handbags. Different fashions, trends, designs are provided here.

 

How can I buy from bagtreeok.com?

Step 1: Register - Registering as a member on bagtreeok.com is free and easy. Simply click http://www.bagtreeok.com/user.php?act=register to complete member registration application.

 

Step 2: Find Bags - Browse handbags on our site by performing a basic keyword search from the search bar on every page, or follow the guide line of catalog to get the different product pages.

 

Step 3: Select Bags - Once you have a valid user account, you are allowed to select interested bags to the cart by click .

 

Step 4: Pay for bags - We accept many different types of payment including PayPal, Western Union and Wire Transfer.

 

Step 5: Receive Bags - Usually,we will shipped out the order as soon as the payment confirmed.

 

Step 6: Manage Your Account - Visit the Member Center to view transactions, change your profile, set up saved search agents, manage your cash account, view our promotions and more.

 

2. Registration

How do I register?

Registering as a member on bagtreeok.com is free and easy. Simply click here to complete the new member registration application.

 

Why do I need to register?

Every customer has to register as our member if he/she want to buy. After register, you will own a private and protected account in bagtreeok.com.

 

What do I do if my application has not been accepted?

Review your previous application,or ask for a help through live chat or you can call bagtreeok.com at +86-20-86271838

 

How do I change my user ID?

You can't change the user ID once you registered.If you must change your user ID,Please re-register with a new user ID.

 

What do I do if I forget my user name and/or password?

You are allowed to get your password back in login page if forget password only, by click "Forget your password? click here".Contact our online service to help you. You may also call bagtreeok.com at +86-20-86271838 to retrieve your user Name or password.

 

3. Finding Handbags

How do I start buying?

Once you have registered and found handbags of interest, click the green button ; under each product.It's easy to find.

 

How do I find handbags?

Find handbags on bagtreeok.com easily using one of the following methods:

  • Home Page - Some of our very best deals are featured in the Hot Deals section of our Home Page. Click on a category title to browse by product category.

 

  • Catalog Page – There are different catalogs to cover all our products. Like women’s handbags, leather handbags, pu handbags, men bags, wallet & accessories and more

 

  • Search Bar - Use search bar to find what you want by keyword,item ID product name,or function.

 

  • Advanced Search - Use our Advanced Search to find bags that meet more detailed criteria. You are able to search by brands, item id, color, price, and many other criteria.

 

  • Email Alerts - If you sign up to receive our Email Alerts or Newsletter, you can receive weekly emails and/or occasional Special Alert emails depending on your preferences.

 

What types of merchandise do you offer?

We sell handbags including women handbags, men bags, backpack, wallet and belt.

 

What conditions of merchandise do you offer?

  • New – We are the manufacturer of handbags, all handbags on bagtreeok.com are brand new. And we have all proprietary right of our brands and bags.

 

  • Fashion – We have a strong, excellent, independent R&D department to develop the latest fashion handbags. Also we have brand in many other countries or regions to collect the local trends of handbags.

 

  • High Quality – All bags on bagtreeok.com are high quality merchandise. They are under strict Quality Control and Inspection before entering market. We provide life-time free maintenance on them.

 

Who supplies this merchandise?

We are the manufacturer of handbags. We use more than 8 years experience to bring you amazing products and wonderful service.

 

How can I be notified of items for sale?

You are asked to register with a valid and often used email address. We will send notified of items for sale, promotion and activities to your email address. Also we invite you to use our Newsletter for collecting our latest news.

 

How do I file a dispute?

Disputes must be filed within a reasonable period of time following delivery of merchandise and a dispute form must be submitted. You can login to Member Center to file a disput. We will investigate the matter and come to a resolution within 3 business days.

 

4. Order

How do I place an order?

You can place an order by following the below steps:

  Register (Login) – Select handbags to cart – confirm your cart and click “check out” – choose best shipping address, shipping method and payment method – use coupons(if you have) – Submit.Or you can study our order procedure by click http://www.bagtreeok.com/article.php?id=329

 

How can I cancel an order?

If you placed an order without payment, you can ignore this order, the order will be canceled by our system after valid time.

Or you can login to Member Center to manage your orders, you can renew an order or cancel an order.

 

Why sometimes I was notified to modify my order?

Yes, it happens sometimes, because when you place an order and didn’t arrange payment in time. The items in your cart will be release to other customers. so when you wanna to renew this order, some items may be already out of stock. At this time, our service will notify you about it and ask you to modify your order.

 

5. Payment

How do I pay?

After you submit an order, please arrange your payment as the method which you chose in the order. If you choose paypal, you can click “payment by paypal” to finish payment online; if you choose west union or telegraphic transfer, please note down our corresponding account information and go to your local bank to finish payment.

 

What are the different payment options?

1.PayPal - PayPal is widely used for online transactions. Buyers may pay for any transaction up to $5000 using a PayPal account. In order to pay for your auctions via PayPal, simply log in to My Account on the Bagtreeok.com website and follow the payment instructions under Transactions. All PayPal payments must be made in U.S. dollars from U.S. accounts, and we do not accept e-checks. Please keep in mind that payments via PayPal can only be made by initiating payment from the Bagtreeok.com website. If you do not have an account with PayPal, you may click the link at the bottom of the Bagtreeok.com website to sign up for an account. Be sure to set up your account on PayPal prior to bidding on Bagtreeok.com, because it takes a few days to establish an account with PayPal.

 

2. Credit card - U.S. buyers may use a credit card (Visa, MasterCard, Discover or American Express) to pay for any Bagtreeok.com transaction up to $5000. However, first-time buyers may not use a credit card to purchase used or salvage assets until after they have completed their first transaction on Bagtreeok.com Simply enter the credit card number in the form provided at the time of payment and your transaction will be processed automatically using our secure server.

 

What payment methods do you accept for buyers located overseas?

 

All international (i.e. non-U.S. based) buyers must pay by wire transfer.

 

Can I use more than one payment method to pay for a transaction?

 

Payments for any transaction must be submitted using only one payment source (i.e. credit card, PayPal, or wire transfer). We are not able to split transaction amounts in order for the total to be paid using more than one payment method.

 

What does it cost me to buy on Bagtreeok.com?

Free of charge to register or browse through our website. You only need to pay for the bags and shipping cost when you want to buy from us.

 

When is my payment due?

Payment request to be arranged within 3 days after you submit order. After 3 days, you need to confirm with our service to make sure your order is normal and effective before you pay.

 

Is there a penalty if I don't make my payment on time?

There is no penalty. We respect all your decision, including how to pay and when to pay. But all information will affect you to be a very important customer of bagtreeok.com.And we cannot ensure the stock for each of your ordered bag.

 

Is your payment processing secure?

Yes. All payment information will be stored and processed using our secure server. All the data is transferred in an encrypted format, and it can only be decrypted by the processing bank or by us.

 

If you pay by paypal, everyone knows that paypal will guarantee your transation and safety of your paypal account.

 

Besides, our website are under protected by Norton and Macfee. So it can’t be safer any more.

 

Which currencies do you accept?

Currently, we only accept payment in U.S. Dollars.

 

Which types of credit cards do you accept?

We accept Visa, MasterCard, Discover and American Express.

 

Can I pay for more than one transaction at once?

If you choose payment by Western Union and telegraphic transfer, you can pay for several transactions. Just make sure that the amount including all orders you wanna to pay at a time. If paying with credit card or PayPal, you must process each transaction individually.

 

How do I check the status of my payment?

We will notify you via email as soon as your payment has cleared. You can also check the status of your payment online in My Account.

 

How long does it take for a payment to clear?

Western Union,credit card and PayPal payments:1-2 days of processing. Telegraphic transfer:within 1-5 working day of processing.

 

6. Shipping

Who is responsible for shipping and/or shipping costs?

The buyer is responsible for all shipping costs including duties and taxes for international shipments. Bagtreeok.com will arrange and manage the shipping using one of our shipping partners, and we will insure the order up to 99.99% of successful delivery.

 

How do I get a shipping estimate?

Shipping estimates can be obtained by clicking on the "Estimate time of arrival" button located at the bottom of each page. Our service also will provide tracking No. to you for following the shipping information.

 

 

Note: Shipping estimates are subject to change based on rates charged by carriers. We will find and present the best rates available to Bagtreeok.com. All items are shipped by express or postal service unless specified otherwise.

 

Where will you ship to?

Our products ship to almost every countries and regions in worldwide. You can click “local ship to” button(at the bottom of each page.) to view details. Or you can contact our online service to make sure.Or you can check by click:http://www.bagtreeok.com/article.php?id=338

 

May I arrange my own shipping?

Yes, if you have account in DHL, UPS, TNT, EMS or FEDEX, please inform us. If you have a shipping agent in China area, please inform us too. We will more than happy to work with them.

 

But you need input the country option as China when you placing order, if you would like to arrange your own shipping.So that we only charge you our local shipping cost to your shipping agent.

 

For more information, or to consolidate a shipment, please contact us at (0086) 8627-1838 or ask our online service for help.

 

The following information is needed for consolidation:

  • Point of contact

  • Phone number

  • Detailed Address

 

Once the consolidation is complete, we will send a confirmation email requesting payment.

 

How long will it take for me to receive the items?

 

Depending on the shipping method, shipment can take between 1 and 12 business days.Or you can click http://www.bagtreeok.com/order_track.html#d

 

How do I check the status of my shipment?

 

The shipping status of your transaction can be found online by the tracking NO. which is provide by our service.

 

7. After Receiving Merchandise

Are there any guarantees on the merchandise?

No guarantees are, or should be, implied outside of what is listed in the auction description.

 

What do I do when I receive the merchandise?

In cases where Bagtreeok.com has arranged the shipping, you must verify immediately the content of what you received and confirm that it conforms with the condition and quantity described in the auction. If it does not conform, you must take photos the first time and contact our service. For more information on filing a dispute claim, please login to your Member Center.

 

If you have picked up the merchandise from our warehouse, you have waived your right to file a dispute, as you or your agent has already physically handled the merchandise at this point.

 

8. Submitting a Dispute

How can I file a dispute for merchandise I have received?

If you wish to file a dispute, you must submit our online dispute form within a reasonable period of time after receiving your merchandise. For more details and to access our online dispute form, please login to your Member Center on bagtreeok.com.

 

Who is responsible if the merchandise I receive is not in the condition stated in the auction listing, missing parts, or grossly misrepresented?

If the items were damaged in transit, Bagtreeok.com will file a claim with the carrier/shipping service and provide a resolution to the buyer. If the items received are not in the condition stated in the auction, are missing parts, or are grossly misrepresented, you should file a dispute claim. Once a dispute claim is filed, Bagtreeok.com will investigate the matter and come to a resolution to customer. For more information on filing a dispute claim, please login to your Member Center on bagtreeok.com view this form.

 

Can I return the merchandise after it has been delivered?

This would be determined during the dispute process. For more information on filing a dispute claim, please login to your Member Center on bagtreeok.com to view this form.

 

Please do not return merchandise before being asked by Bagtreeok.com to do so, as this would prevent us from efficiently tying your merchandise with your account and dispute case. We cannot guarantee a refund until a dispute claim has been settled in your favor.

 

9. Account Management

How do I monitor my transactions?

You can monitor active and completed transactions from your account.

 

How do I add items to my wish list?

You can add items to your wish list two different ways:

 

  • Category Page - You can select auctions you are interested in by checking the boxes next to the auctions, then click on the "" link located under product picture.

 

  • Product Page - Click on the link “” on the right of the page to add the item to your wish list.

 

10. Other Questions

Will Bagtreeok.com ever ask me to provide personal information via e-mail?

No. Bagtreeok.com will never ask for your personal information - including usernames, passwords, and credit card details - through e-mail. If we need to request any personal information we will contact you by phone or will send an e-mail asking you to contact us by phone.

 

If you receive an e-mail purporting to come from Bagtreeok.com that asks for personal or sensitive information, do not respond to that e-mail and forward it immediately to support@bagtreeok.com. The practice of sending such e-mails is known as "phishing," which is the criminally fraudulent process of attempting to acquire sensitive information by masquerading as a trustworthy entity in an electronic communication. If you believe you have received a phishing e-mail, please contact us immediately at the address above.

 

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WHY BUY WHOLESALE GOODS FROM US ?

Bypass middleman, buy directly from China manufacturer
We are leading manufacturer of handbags in China. In this site, you can get factory from us. It will strengthen your competitive power in the market.
Thousands of styles, high quality guarantee
There are more than a thousand different styles of handbags on bagtreeok.com. Which is far more choices than a super market or mart. High quality is the essential character of our handbags.
New arrivals every 15days, keep in step with top fashion
You will always find our new designer handbags every 15 days. It's our obligation to keep you close to the top trendy of the international fashion industry.